Privacy Policy

Version v1.2 · 14 August 2026 · Ghana

1. Who we are

HabitatGrin Ltd, trading as The Grin Hub ("GrinHub", "we", "us"), registered office at 2C Klanaa Avenue, Lame Dwahee Street, Adenta, Greater Accra, Ghana, is responsible for the personal data described in this policy. Contact us on WhatsApp at 054-611-4003 for any privacy question or request.

2. What we collect

• Identity and contact: name, email address, phone or WhatsApp number, country, preferred contact method.
• Registration and enrolment: registration category, programmes selected, delivery mode, your Registration ID and any GrinHub institutional identity issued to you.
• Payment: amount, currency, discount and referral codes applied, payment method, and payment references from our payment provider. We do not collect or store your card number, CVV or PIN.
• Learning: attendance, progress, assessment results, examination results and certification records.
• Check-in location: if you check in to an onsite class using the link we give you, and your phone shares its location, we record roughly where you were at that moment. This is only ever compared to the class venue, to help us notice if a class did not go ahead as planned. Sharing your location is always optional — check-in still works if you say no, or if your phone cannot get a location.
• Attribution: how you found us: source, channel, campaign, referral, and the sales agent involved where applicable.
• Communications: messages between you and GrinHub, including enquiries you send through this website.
• Work Abroad and the talent pool: what you do, your skills and experience, where you live, and the countries you would like to work in. Where you already hold an offer, we also record the country, the role, when you start, what the employer or embassy requires, and what you already hold.
• Your documents folder: a link to a folder you share with us, holding whatever you choose to put in it, typically a CV, certificates and sometimes an offer letter. We store the link, not the documents. The folder stays yours: you decide who can open it, and withdrawing that access withdraws ours at the same time.
• Applying to work with us: if you apply for a role at GrinHub, your application, the role, your availability and any link you give us.

3. Why we collect it

• to register you and issue your Registration ID;
• to take and confirm payment, and to issue receipts;
• to enrol you and deliver your programme;
• to record attendance, progress, results and credentials;
• to notice, and follow up on, a class that may not have gone ahead as planned;
• to give you account and dashboard access;
• to send service, payment and legal notices;
• to answer support enquiries;
• to put you in front of employers and recruiters, where you have asked to be considered;
• to arrange a consultation and prepare for it;
• to consider you for a role at GrinHub, where you have applied for one;
• to meet our record-keeping obligations;
• to understand which of our services people use, and to pay our sales staff correctly.

4. Who processes it for us

We use a small number of service providers, who process data on our instructions and only for what we ask of them:

• Payments: our payment provider. Your card details are entered directly with them and never reach us, and are handled under their terms and privacy policy.
• Email: the provider that sends our confirmations, receipts and access codes.
• Hosting: the providers that run this website and the database behind it.

Some of these providers store data outside Ghana. Where that is the case, we rely on the provider's contractual and technical protections. If you want to know which companies we currently use, ask us and we will tell you.

5. Who we do not share it with

We do not sell your personal data. We do not share it for third-party advertising. We share information with universities, examination bodies, assessors, employers or immigration authorities only where that is part of a service you have asked us to provide, or where the law requires it.

The talent pool is an exception, and it is one you are choosing. Its whole purpose is to put you in front of employers, so joining it means we may show your details, and the contents of the folder you shared, to employers and recruiters considering you for a role. We only ever do this for people who asked to be considered. Tell us at any time and we will stop, and you can withdraw access to your folder yourself without asking us.

6. How long we keep it

Registration, enrolment, payment, assessment and certification records are kept as long as we need them to evidence your relationship with GrinHub, in particular so that a credential we issued can be verified years later. Contact details are kept while your account is active. We do not delete historical business records simply because an account is closed.

Talent pool profiles are kept while you want to be considered for roles: ask us and we will remove yours. Applications for a role at GrinHub are kept for up to twelve months, so that we can come back to you if something similar opens, unless you ask us to remove them sooner.

7. Security

Payments are handled by our payment provider, not on our servers. Access to personal data is restricted to staff who need it for their role. Sensitive operations (payment verification, identity issuance, certification) are performed server-side and recorded in an audit log.

8. Your rights

You may ask us to:

• tell you what personal data we hold about you;
• correct information that is wrong or out of date;
• delete information we no longer have a valid reason to keep;
• stop sending you non-essential communications.

Some records, such as payments, assessment results and issued credentials, cannot be deleted on request, because we need them to meet our obligations and to keep credentials verifiable. We will tell you when that applies.

9. Minors and parents

Some of our learners, particularly BECE and WASSCE candidates, are under 18. Where a learner is a minor, a parent or guardian should complete the registration and will be linked to the learner's record. Parents linked to a learner can see that learner's information only, never another learner's.

10. Cookies and analytics

This website does not use advertising or third-party tracking cookies. We store a small amount of information in your browser purely to show you your own registration status after payment.

11. Changes

This policy is versioned. The version you accepted at registration is recorded against your registration, and we will tell you by email about material changes.

12. Complaints

Contact us first and we will try to resolve the matter. You also have the right to complain to the Data Protection Commission of Ghana.