Different fees are treated differently. This policy distinguishes:
The registration fee covers the cost of opening and processing your registration. It is non-refundable once your registration has been confirmed and your Registration ID issued, except where GrinHub is unable to provide any service to you at all.
Where you cancel before the programme starts, tuition is refundable less any administrative charge stated at the time of enrolment.
Where you cancel after the programme has started, refunds are calculated on the portion of the programme not yet delivered. Sessions already delivered are not refundable.
Requests made after a programme has substantially been delivered are not normally refunded.
Treated as programme tuition under section 3. Preparation fees are separate from examination fees and are refunded separately.
Fees paid to an examination body or other third party are governed by that provider's own refund rules. GrinHub cannot refund fees it does not control and does not hold. Where we have paid a third party on your behalf, we can only pass on a refund that the third party actually grants.
Assessment fees pay for the assessment process, not for a particular outcome. An assessment that results in a fail is not refundable. Certification fees are refundable only where the certificate has not been issued and the requirements have not been assessed.
Pathways fees pay for the advisory and administrative work carried out. They are refundable in proportion to work not yet performed. A negative decision by a university, employer, embassy or immigration authority is not a ground for refund.
Sessions you miss without prior arrangement are not refunded and are not automatically rescheduled. Where GrinHub cancels or reschedules a session, we will offer a replacement session or, where that is not possible, a credit or refund for that session.
If you are charged twice for the same obligation, or a payment fails technically but leaves your account, contact us with the payment reference. Verified duplicate or erroneous payments are refunded in full.
If we cancel a programme before it starts, or cannot deliver it at all, you receive a full refund of the fee for that programme.
We may consider refunds outside this policy in cases of serious illness, bereavement or comparable circumstances, at our discretion and normally with supporting evidence.
Send your Registration ID, the payment reference and the reason for the request to GrinHub via WhatsApp on 054-611-4003 or in person at our Accra office.
Refund requests move through the following stages: requested → under review → approved or rejected → processing → completed. You will be told the outcome and, where approved, the expected timing.
A refund does not delete your payment history, your registration record or any GrinHub identity already issued to you. These remain as a record of what happened. Where a refund ends your participation in a programme, your enrolment is cancelled but your GrinHub identity remains yours.
This policy is versioned. The version in force when you paid applies to that payment.